Nov 04, 2019
EVP Rick Schostek, Honda North America
The Unprecedented Takata Airbag Inflator Recall: How Honda managed an industry-wide crisis

The Unprecedented Takata Airbag Inflator Recall: How Honda managed an industry-wide crisis

For the past five years, the auto industry has been hit with an industry-wide safety recall related to defective Takata airbag inflators.  Honda Executive Vice President Rick Schostek will share insights into how the company applied its customer-first philosophy to manage a difficult situation and lead the industry in responding to this industrywide challenge.  He will reveal some of the innovative ways Honda has reached out to customers, what the company has learned and how this will shape the future of recalls in America.