Feb 13, 2023
Nick Glimsdahl, Director, Contact Center Solution
Reasons to Focus on the Customer Experience

Nick Glimsdahl is a keynote speaker, podcast host, contact center strategist, and author of a series of five books: 

  • Reasons Not to Focus on Customer Experience
  • Reasons Not to Focus on Employee Experience
  • Reasons Not to Focus on Sales Experience
  • Reasons Not to Focus on the Customer Journey
  • Reasons Not to Focus on Culture

His mission is to have fun serving others.  

The Press 1 For Nick podcast is ranked in the top 2.5% of podcasts globally. The show has had over 1,000,000 impressions in the last year, and he has listeners in over 81 different countries.

Nick’s guests are leaders from (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors, and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more.